Refund Policy

REFUND POLICY


To be eligible for a return, your item must be unused, unwashed and in the same condition that you received it. It must also be in the original packaging.


Please be advised that customer pays the return shipping fee on exchanges and refunds. The USPS has the best rates in our experience, but you can ship back the item to any way you like as long as it has tracking number to protect our interest. We do offer item exchanges, refunds and order cancellations.


To complete your return, we require a receipt or a tracking number of the item you returned. Please contact us via email so we can send you our RETURN MAILING ADDRESS, where you need to send back the item you want to refund or exchange.

 

EMAIL: support@steampunkstop.com or use our contact form!

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Item Exchange – customer is eligible for exchanges within 15 days upon receipt of the package shown on the tracking number that we provide. Item/s must be unworn, unwashed, and must be in the original packaging.

 

Refund – customer is eligible for refunds within 10 days upon receipt of the package shown on the tracking number that we provide. Item/s must be unworn, unwashed, and must be in the original packaging. We also want to remind you that we DO NOT REFUND SHIPPING FEE, a $10.00 RESTOCKING FEE and we do not refund TAX. Unless you show proof that you received the item after the 10 days timeframe.

 

Order cancellation – We can cancel order as long as the item has not been shipped. However, we want to let you know that if we cancel an order we will deduct a $4.00 fee to cover up the processing fee from our merchant.